For general shareholder queries, please contact Investorservices@bb-gi.com in the first instance.

All shareholder complaints should initially be raised by contacting Duncan Ball, (Duncan.Ball@bb-gi.com, +352 263 479-1).

A copy of the company’s shareholder complaints policy is also available on request from Investorservices@bb-gi.com.

After filing the complaint as above and if a satisfactory answer is still not received within one month, you can file the complaint within one year with CSSF according to CSSF regulation 13-02. This can be done in writing, by post, fax or e-mail to the CSSF.

Media and Public Relations, James Benjamin, Maitland AMO, 3 Pancras Square, London N1C 4AG, Tel: +44(0) 20 7379 5151; Email: bbgi-maitland@maitland.co.uk